Frequently asked questions
FERRY TERMINAL PUNTA SAM
NEXT TO PUNTA FERRY TERMINAL,
Punta Sam Km 1.5, Juárez, Cancún,
USA Direct: 305-433-7523
SAFETY AND GUARANTEES
PERFECTLY SAFE AS WHALE SHARKS DO NOT BOTHER PEOPLE – THEY ARE VEGETARIAN PLANKTON EATERS.
FAMILY-FRIENDLY AND SAFE FOR ALL AGES. KIDS FROM 5 TO 88 YEARS YOUNG! LAST YEAR WE HAD AN 88 YR “YOUNG” GRANDMOTHER SWIM WITH US AND THE WHALE SHARKS – TWICE!
This “once In A Lifetime” Trip should not be entrusted to Amateur Trip Operators/Packagers.
Put your TRUST in us….. We’ve done this since it ALL began in 2004 on Holbox Island.
Please note: You are advised to keep a 3′ distance between you & the Whale Shark. Their Tails are very powerful & you could get “Slapped” if you’re too close. OBVIOUSLY there is NO TOUCHING, GRABBING, RIDING, the Whale Sharks. Failure to Follow the Captains Orders will result in IMMEDIATE Removal from the water after the First & “only” WARNING !!!!!
** Note: It is important to know that we cannot control nature, therefore we do NOT guarantee the snorkeling with the whale sharks nor the sightings. The whale sharks come to the waters near Cancun to feed on plankton, however when there is no/few food (plankton) there simply are no/not many whale sharks. We offer the Whale Shark Tour from mid-May to Mid-September, but we strongly recommend to make your reservation between mid-June to August since there is a higher possibility to see whale sharks. MEXICAN GOVERNMENT CONSERVATION AUTHORITY has not authorized any tour operator to offer any type of guarantees
OUR CANCELLATION & REFUND POLICY IS VERY SIMPLE: ALL RESERVATIONS ARE CONFIRMED, TRANSPORTATION ORDERED, BOAT LOADS MANIFESTED 48 HOURS PRIOR TO SWIM DATE. CANCELLATIONS PRIOR TO 48 HOURS OF SWIM DATE GET A FULL 100% REFUND. CANCELLATIONS AT A MINIMUM of 24 HOURS RECEIVE A 50% REFUND. “NO SHOWS” THERE ARE NO REFUNDS $0 REFUND.